Information

PROCESSING TIME

Each item is handmade to order. Please allow 2-3 days for items to be created and orders to be fulfilled prior to posting. Larger orders may take a little longer to process.

POSTAGE

All orders are made and shipped from Perth Metro area in Western Australia, only to locations within Australia.

Currently we do not offer international shipping at the moment, sorry :( (if you would really like an item contact us to discuss) 

For Australia Post Express Shipping delivery times should be 2-3 business days within Australia. Check here for any disruptions: https://auspost.com.au/disruptions-and-updates

Orders over $100 are qualify for free Express Shipping within Australia.

Any additional Australia Post information can be found here: https://auspost.com.au

If your order arrives damaged or is incorrect please get in contact with us as soon as possible and no later than 48 hours of receiving your items. Photos must be supplied of any damaged items and it's packaging. This is so we can review and determine if a replacement or refund is appropriate. Damaged items may be requested to be returned for inspection, to improve quality control.

Our products are personalised, made to order items - we do not accept returns for change of mind.

Please double-check your order is correct, before submitting for processing.

It is your responsibility to ensure all names and dates are entered correctly. We do not take responsibility for incorrect spelling and you accept that any placement and design changes will be done at our discretion.

One of the unique qualities of plywood is that the grain is different from piece to piece and side to side. There can be variations in weight, grain, finish and the colour of the wood burn/engraving, depending on each batch.

Although every effort is taken to clean the item, there may be some residual charring from the laser cutting/burning process. This can be removed with a wet wipe or damp kitchen towel. Items have been prepped with beeswax polish to help protect the wood before the laser cutting process.

Final placement of names/words will be at our discretion in the design process and may differ from the images provided (although we do our absolute best to keep everything as similar as advertised!)

Photographs provided are to show the most accurate depiction the item. Due to the items being handmade, there may be slight variations from piece to piece. Colour may also vary from screen to screen/ device to device.

These items are not intended for use as toys and are for decorative purposes only. Items are not to be used for food preparation or conventional plates etc. Any liquids spilt on the item must be wiped off straight away with a soft dry cloth to avoid damaging/warping the wood. When not in use, items are to be stored in a dry place, free from moisture/ humidity etc.